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Customer Service Agent

£10.42 per hour
Birmingham
Permanent

Job Title: Customer Service Agent - TEMP TO PERM CONTRACT 
Location: Birmingham
Industry: Office

Workchain, a leading UK-based recruitment agency, is currently seeking a Temporary Customer Service Agent for one of our esteemed clients in the vibrant city of Birmingham. If you have excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

Key Responsibilities:
- Handling incoming customer inquiries and providing accurate, timely responses via phone, email, or chat.
- Resolving customer complaints and ensuring a high level of customer satisfaction.
- Processing orders, tracking shipments, and managing customer accounts.
- Collaborating with internal teams to address customer concerns and find effective solutions.
- Updating customer records and maintaining accurate and up-to-date documentation.
- Assisting with general administrative tasks to support the smooth operation of the office.

Qualifications and Skills:
- Previous experience in customer service or a similar role is highly desirable.
- Excellent verbal and written communication skills with the ability to converse professionally and empathetically with customers.
- Exceptional problem-solving abilities and the capacity to handle challenging situations with composure.
- Strong organizational skills and attention to detail, ensuring accurate record-keeping and documentation.
- Proficiency in using customer service software, databases, and Microsoft Office suites.
- Ability to work as part of a team and collaborate effectively with colleagues from diverse backgrounds.
- Flexibility and adaptability to handle changing priorities in a fast-paced environment.

Pay Rate: £10.42 per hour

To apply, please visit our website workchain.co.uk and complete the online application form. Applications submitted through other channels will not be considered. Please note that only shortlisted candidates will be contacted.

Join us in delivering exceptional customer service and be part of a dynamic team in the heart of Birmingham. Apply now!