Customer Service Agent
Job Title: Customer Service Agent
Location: Emersons Green
Type: Permanent
Industry: Office
Salary: £12.50 - £13.00 per hour
**Key Responsibilities:**
- Handle incoming customer inquiries via phone, email, and live chat
- Provide accurate and timely information to customers regarding products and services
- Solve customer complaints and escalate issues as needed
- Process customer orders and manage returns and exchanges
- Maintain customer records and update information in the database
- Work collaboratively with other team members to ensure excellent customer service
- Meet and exceed customer satisfaction goals and metrics
**Qualifications:**
- Previous experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-focused approach
- Proficiency in Microsoft Office and other relevant software
- Ability to multitask and work in a fast-paced environment
- High school diploma or equivalent
If you have a passion for providing top-notch customer service and are looking for a permanent role in Emersons Green, apply now at workchain.co.uk. Complete the online application form to be considered for this exciting opportunity. Workchain: Connecting talent with opportunity.
Location: Emersons Green
Type: Permanent
Industry: Office
Salary: £12.50 - £13.00 per hour
**Key Responsibilities:**
- Handle incoming customer inquiries via phone, email, and live chat
- Provide accurate and timely information to customers regarding products and services
- Solve customer complaints and escalate issues as needed
- Process customer orders and manage returns and exchanges
- Maintain customer records and update information in the database
- Work collaboratively with other team members to ensure excellent customer service
- Meet and exceed customer satisfaction goals and metrics
**Qualifications:**
- Previous experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-focused approach
- Proficiency in Microsoft Office and other relevant software
- Ability to multitask and work in a fast-paced environment
- High school diploma or equivalent
If you have a passion for providing top-notch customer service and are looking for a permanent role in Emersons Green, apply now at workchain.co.uk. Complete the online application form to be considered for this exciting opportunity. Workchain: Connecting talent with opportunity.