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Customer Service Agent (Temporary)

Location: Leicester, UK
Industry: Office

Workchain is one of the leading recruitment agencies in the UK, specializing in matching talented individuals with exciting employment opportunities. Currently, we are seeking a skilled and dedicated Customer Service Agent for a temporary position in Leicester. If you are a dynamic individual with a passion for providing exceptional customer service, we want to hear from you.

Key Responsibilities:
- Provide outstanding customer service via various communication channels, including telephone, email, and live chat
- Effectively handle customer inquiries, complaints, and requests in a timely and professional manner
- Accurately record customer information and update databases as necessary
- Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience
- Identify and escalate complex issues to the appropriate department for resolution
- Continuously develop product knowledge to efficiently assist customers with their inquiries
- Adhere to company policies and procedures to maintain the highest level of service and professionalism

Qualifications:
- Previous experience in a customer service role is highly advantageous
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities with a proactive approach
- Ability to multitask and prioritize workload effectively
- Proficient in using computer systems and software, including MS Office applications
- Exceptional organizational skills with great attention to detail
- Positive attitude and the ability to remain calm under pressure
- A reliable and punctual work ethic

Pay Rate: £21,840.00 - £23,920.00 per annum

To apply for this exciting opportunity, please visit our website at workchain.co.uk and complete the online application form. Please note that applications will only be accepted through our official website.

Join our dedicated team of customer service professionals and play a significant role in ensuring customer satisfaction. Apply now and let your skills shine at Workchain!

[Contact Information]
Workchain
Website: workchain.co.uk
Phone: XXX-XXX-XXXX
Email: info@workchain.co.uk