Job Title: Customer Service Agent – Permanent Position
Location: Leicester
Salary: £440.00 per week

Workchain, a leading UK-based recruitment agency, is seeking a dedicated and highly motivated Customer Service Agent for our esteemed client in the Office industry. If you possess excellent communication skills, thrive in a fast-paced environment, and have a passion for providing exceptional customer service, then this opportunity is for you.

Key Responsibilities:
- Responding to customer inquiries via telephone, email, and social media platforms promptly and professionally
- Handling and resolving customer complaints, issues, and escalations with utmost empathy and efficiency
- Providing accurate and up-to-date information regarding products, services, and company policies
- Assisting customers in navigating website features and resolving technical difficulties
- Maintaining customer accounts by accurately updating information, processing transactions, and verifying customer details
- Applying problem-solving skills to address customer concerns and ensure customer satisfaction
- Collaborating with internal teams to relay customer feedback, providing insights to improve overall customer experience

Qualifications:
- Previous experience in a customer service role is highly desirable
- Excellent verbal and written communication skills with an ability to engage effectively with customers
- Strong problem-solving abilities and the capacity to think quickly on your feet
- Proficient in using technology and navigating computer systems
- Skilled in multitasking and managing time effectively to meet company and customer expectations
- A positive attitude, self-motivation, and the ability to remain calm under pressure
- A commitment to providing exceptional customer service and going the extra mile to exceed customer expectations

To apply for this role, please visit our website at workchain.co.uk and complete the online application form. Only applications submitted through our website will be considered.

Join our team today and become an integral part of a dynamic organization that values its employees' contributions and offers ample opportunities for personal and professional growth.

Please note that only shortlisted candidates will be contacted for further steps of the recruitment process.

Workchain is an equal opportunity employer, and as such, we encourage applications from all individuals regardless of age, gender, race, or disability.