Job Title: Sales Advisor
Location: Saffron Walden
Job Type: Full-time, Permanent
Salary: £26,500 per year
Hours: Monday – Friday, 8:00am – 5:00pm

About the Role

We are looking for a Sales Advisor to join our team in Saffron Walden. This is a permanent, full-time position where you will handle customer enquiries and process orders primarily via telephone, as well as through email and website orders.

You will support customers, process orders efficiently, and identify opportunities to upsell or cross-sell products. Full product training and Sage 200 system training will be provided.

Please note: due to the location of our site, it is not accessible by public transport, so applicants will need their own reliable transport.

Key Responsibilities

• Answer incoming calls in a professional and courteous manner.

• Process orders and enquiries received via phone, email, and web orders.

• Identify upselling and cross-selling opportunities.

• Monitor automated web orders and resolve errors after training.

• Liaise with couriers and warehouse staff to ensure efficient deliveries.

• Provide basic customer support following training.

• Occasionally follow up on quotations with customers.

Requirements

• Strong communication and customer service skills.

• Familiarity with Microsoft Word and Outlook.

• Previous Sage 200 experience is an advantage but not essential.

• Own transport required due to location.

Benefits

• £26,500 salary

• Monday – Friday working hours (8am–5pm)

• 25 days holiday + bank holidays

• Permanent position with full training provided

If you enjoy working with customers and identifying sales opportunities, we’d love to hear from you. Apply today through Indeed. ??