Title: Customer Service Agent – Permanent Role

Are you a dynamic and communicative individual with a passion for delivering exceptional customer service? Workchain, a leading UK-based recruitment agency, is currently seeking a skilled Customer Service Agent to join our client's team in Leicester. If you have a strong customer-centric approach, excellent problem-solving skills, and thrive in a fast-paced office environment, we would love to hear from you.

Key Responsibilities:
- Respond to incoming customer inquiries via telephone, email, or live chat in a professional and timely manner.
- Provide accurate information and resolve customer queries, concerns, and complaints through active listening and effective communication.
- Assist customers in navigating the company's website, helping them locate product or service information as required.
- Process orders, returns, refunds, and exchanges, ensuring accurate data entry and timely follow-up.
- Collaborate with internal departments to address and resolve customer issues, escalating complex or high-priority cases when necessary.
- Maintain a comprehensive understanding of company products, services, and promotions to ensure accurate and efficient delivery of information to customers.
- Proactively identify opportunities to improve the customer experience and present suggestions to management for consideration.

Key Qualifications:
- Previous experience in a customer service role – office-based experience preferred.
- Exceptional communication skills, both written and verbal, with a clear and professional speaking voice.
- Outstanding problem-solving abilities with a genuine willingness to assist customers effectively.
- Proficient computer skills, including experience with CRM software, Microsoft Office, and internet navigation.
- Highly organized, with strong attention to detail and the ability to prioritize multiple tasks.
- Ability to remain calm, patient, and professional when dealing with challenging or upset customers.
- A friendly, approachable, and customer-centric attitude.

Location: Leicester
Job Type: Permanent

Pay Rate: £10.50 - £11.00 per hour

To Apply:
If you possess the above qualifications and are eager to embark on a rewarding career as a Customer Service Agent, we encourage you to apply through our website workchain.co.uk. Please complete the online application form, providing detailed information about your skills and experience. We will carefully review all applications and contact suitable candidates for the next steps in the recruitment process.

We look forward to considering your application!

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